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Q&A: China’s Transsion’s Little-Known Phone Repair Business Thrives in Global South, Offers Clues To Sustainable Hardware Services

A Carlcare customer service station in Nigeria that repairs mobile devices made by Shenzhen-based Transsion Holdings. Image via Transsion.

Carlcare, a post-sales repair service provider, is a little-known unit of Transsion Holdings, a Chinese maker of mobile phones beloved across Africa, India, and Southeast Asia. Like its parent company, Carlcare’s business is thriving in developing countries thanks to its adept localizing; in this case, tapping into the vibrant, informal repair shop networks that sprawl in these regions.

A group of researchers is now studying Carlcare as a prime example of how Digital China moves globally, likening it to a Banyan tree: decentralized, with many actors trying to find their grounds. 

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