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China’s Response to the Crisis in Guangzhou is Missing One Critical Element: Emotion

The Chinese response to the ongoing crisis in Guangzhou has been dry, technical and, at times, defensive. What it’s missing, though, is emotion and a recognition that something has gone wrong.

Chinese stakeholders don’t seem to fully understand that their old playbook will not work in this crisis. They simply cannot expect people in Africa to believe that what millions of people have seen on social media is a lie or some kind of western attempt to hurt China.

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